Terms and conditions
IMEX SPECIALITES™ RETURN POLICY
By placing an order on this web site, you indicate that you have read and agree to our return policy and terms & conditions.
CLAIMS FOR DAMAGED, DEFECTIVE MERCHANDISE
All claims for shortages, damages, defects, price discrepancies, incorrect merchandise, etc. must be reported within 72 hours (3 days) of receipt of goods. Claims will not be accepted after this time. If a claim is to be filed, the original box must be available for carrier inspection or claim will be declined by carrier.
Defective merchandise must be returned with a letter indicating the location of the flaw.
We will assist you in filing a claim with our shipment carrier if necessary. Must keep the original paperwork and container/box that merchandise was delivered in. If a claim check is processed by the shipping carrier, you will be notified and a store credit will be applied to your IMEX account.
Store credit will be issued within 30 business days from the date of receipt of returned merchandise to our business. You will be notified and a store credit will be applied to your IMEX account.
BASIC RETURN POLICY
Returned merchandise is to be approved by IMEX. Upon approval to return merchandise, it will be agreed upon that IMEX will not refund the original freight charges, you will incur the freight charges back to IMEX and a restocking fee of 20% (TWENTY) of merchandise returned. You will be notified and a store credit will be applied to your IMEX account.
Unclaimed or refused shipments may be subject to a minimum restocking fee of 10% in addition to freight charges.
Any discount received as part of a quantity purchase will be forfeited if returned merchandise brings the order quantity below the quantity for the discount.
Closeout, Bargain Basement, or Discontinued merchandise are final sales and may not be returned.
Refunds will be refunded via a store credit.
Freight charges will be added to your order according to the shipping method selected.
You are responsible for Customs charges. In case of orders not picked up from Customs or the Post Office, there is no refund.